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Guidehealth has acquired the Value-Based Care Services business from Arcadia. If you have any questions, please reach out to our customer services at 888-227-8904.

Memorial Day

Guidehealth's phones will be off in observation of Memorial Day from 05/24/2024 at 05:00 PM central through 05/28/2024 at 08:00 AM central.

As always when our call center is down, all calls will go to voicemail and will be returned upon re-open in the order in which they were received. All emergency medical matters are directed to our on-call RN line, including Behavioral Health.

Authorization Maintenance Notification: 05/20/24 beginning at 6:00 PM Central

Beginning at 6:00 PM Central on 05/20/24, will begin maintenance activities for authorization entry and MCG. MCG will be down and authorizations cannot be submitted. In-progress authorizations will be cancelled. Maintenance activities will occur until approximately 11:59 PM Central.

We apologize for any inconvenience this may cause.

Change Healthcare Outage

As of 3/8/2024, Guidehealth has established a lifeline connection with Availity for claims submission.

Providers can submit their claims through our existing payer IDs or choose to submit claims directly through Availity. If you are not registered with Availity, please create an account. Visit for information on how to register and set up 837 batch EDI claim submissions. These lifeline services are free for providers.

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