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Authorization Related Issues

The authorization module of our provider portal is experiencing intermittent technical difficulties related to the global Microsoft outage caused by Crowdstrike.

All other modules of the Guidehealth portal are functioning. We apologize for this inconvenience and will relay updates as we receive them.

Change Healthcare Outage

As of 3/8/2024, Guidehealth has established a lifeline connection with Availity for claims submission.

Providers can submit their claims through our existing payer IDs or choose to submit claims directly through Availity. If you are not registered with Availity, please create an account. Visit for information on how to register and set up 837 batch EDI claim submissions. These lifeline services are free for providers.

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