For customer service inquiries related to issues listed below, please enter a ticket in the Service Request Portal: Service Request Portal
May find self-serve answers quickly within secure.guidehealth.com.
Appeal / Dispute Status
Checking on status of a previously submitted appeal/Dispute.
Authorization / Precertification Status
Status on a previously submitted request for authorization, please utilize secure.guidehealth.com.
Authorization Updates/Change Request
Request to update an existing episode with additional information or changes. Please fax these requests to 800-747-2264.
Benefit Inquiry
Questions on available benefits and copay/out of pocket levels
Claim Check Payment Tracer Request
Request a tracer on a payment issued but not received
Claim Status
Inquire on the status of a claim.
Eligibility Status
Submit a request or report a problem regarding eligibility.
Member Forms
Upload a Coordination of Benefits Form or a Release of Authorization to Disclose Protected Health Information (PHI) Form.
Please note that these forms can be found within the library section of the site after logging in.
PCP Change Request
Submit a request or report a problem.
Provider Network Inquiry
Request provider network status - "Who's in my network?"
Reimbursement / Rate / Copay Discrepancy Inquiry
Inquiries regarding payment and reimbursement of a claim.